Customer information locations

There are a number of different locations where you can get help planning a trip, with timetable information and have your transport questions answered.

In the Sydney CBD

There are several places that you can visit in the Sydney CBD to get information about the NSW public transport network.

Transport Customer Service Centre – Central Station

Monday to Saturday: 06:00 to 20:30
Sundays and public holidays 07:00 to 20:30

Located on the Grand Concourse at Central Station, the Customer Service Centre can help with trip planning and timetable information for all public transport in NSW. See free WiFi.

You can get an unregistered Adult or Child Opal card, or top-up your existing Opal card*.

Transport Customer Service Centre - Circular Quay

Monday to Friday: 07:00 to 19:00
Weekends and public holidays: 08:30 to 17:00

Located opposite Wharf 5 at Circular Quay on Alfred Street, the Customer Service Centre can help with trip planning and timetable information for all public transport in NSW. See free WiFi.

You can get an unregistered Adult or Child Opal card or top-up your existing Opal card*.

*The Transport Customer Service Centres at Central and Circular Quay do not accept cash payments.

Transport Shops

Transport Shops are located at major bus interchanges in the Sydney CBD. At Transport Shops you will find:

  • bus timetable and trip planning information for Sydney
  • unregistered Opal card acquisition and Opal card top ups (Wynyard and Railway Square only)
  • printed bus timetables
  • ticket refund envelopes for old paper tickets. See paper ticket refunds.

Transport Shop locations

Transport ShopLocationOpening hours
Wynyard bus interchange Carrington Street, entrance to Wynyard Station Monday-Friday: 07:00-19:00
Queen Victoria Building bus interchange York Street, outside entrance to QVB Monday-Friday: 07:00-19:00
Railway Square bus interchange Corner of George and Lee streets Monday-Friday: 07:00-19:00

Train station information offices

These information offices provide train information and timetables. Opal single trip tickets can be purchased nearby through Opal top up and single trip ticket machines.

Station info officeLocationOpening hours
Town Hall Station Main concourse, near Queen Victoria Building exit Monday–Saturday: 09:00–17:00

Train station ticket offices

Staffed ticket offices at train stations can provide information train information and timetables.

If you don't have any Opal card, Opal single trip tickets can be purchased through Opal top up and single trip ticket machines located at most train stations.

For more information about where to buy a ticket, see where to buy tickets.

Customer information in Newcastle

When in Newcastle visit the Newcastle Buses & Ferries Customer Assistance Centre, corner Denison Street and Gordon Avenue, Hamilton.