Lost property

If you have lost something, you need to contact the operator of the service on which you travelled. They may charge you for retrieving lost property.

For lost property that you need urgently (such as essential medical equipment), phone 131 500 (24 hours).

Where and when did you leave it

Not sure which route you were travelling on when you lost your property?

Try one of the following:

  • check the details of your ticket or your Opal account for route number, station or wharf information
  • use the trip planner to search for a similar trip to the one you took
  • phone 131 500 for assistance.

Your property will be more easily identified if you can describe it in detail. What brand, model, or colour was it? What’s its serial number, what was in it, how big was it, does it have any distinguishing features?

Contact an operator about your lost property

Trains

Sydney and Intercity trains

Phone: (02) 9379 3341, Monday-Friday 08:00-17:00

Visit the Sydney Trains website to use the Sydney trains lost property online form.

NSW regional trains

Phone: (02) 9379 3341, Monday-Friday 08:00-17:00.

Visit the NSW TrainLink website to use the NSW Regional Trains lost property online form.

Airport line

For property lost on Green Square, Mascot, Airport Domestic and Airport International train stations visit the Airport Link website.

Phone: (02) 8337 8417, Monday-Friday, 09:00-17:00. Phone: (02) 8337 8400 after hours

Buses

Property found on board buses is kept at the depot where the bus is based.

For school and regular buses, see transport operators.

Contact a Sydney Buses depot

Opening hours: Monday-Friday (except public holidays), 08:00-16:00.

If you don’t know which Sydney Buses depot to contact, use the Sydney Buses depot search.

DepotPhone
Brookvale (02) 9941 5821
Burwood (02) 9582 5925
Kingsgrove (02) 9582 5925
Leichhardt (02) 9582 5925
Mona Vale (02) 9997 1261
North Sydney (02) 9245 5264
Port Botany/Randwick (02) 9298 6625
Ryde (02) 9941 6821
Tempe (02) 9582 5925
Waverley (02) 9298 6625
Willoughby (02) 9941 9221

Newcastle Buses

Property found on buses is kept at Hamilton bus depot, corner Denison Street and Gordon Avenue, Hamilton.
Phone: (02) 4974 1600, Monday-Friday (except public holidays), 08:00-16:00.

 

Sydney Olympic Park major event bus services

If you took a major event bus to or from Sydney Olympic Park contact:

  • the relevant depot or office for the bus route

For property lost at Sydney Olympic Park bus stands contact security on (02) 9714 7700.

RouteContactPhone numberHoursEmail address
1A Sydney Buses – Brookvale (02) 9941 5816 8:00-16:00 n/a
1B Forest Coach Lines (02) 9450 2277 9:00-17:00 buses@forestcoachlines.com.au
2A, 2B, 6 Transdev (02) 8700 0555 8:00-17:00 n/a
3, 5A, 5B, 8 Hillsbus (02) 8889 7000 7:30-17:30 customerservice@hillsbus.com.au
4 Sydney Buses – Port Botany (02) 9582 7625 8:00-16:00 n/a
7 Punchbowl Bus Co (02) 9153 8787 9:00-17:00 admin@punchbowlbus.com.au

Not sure of your route? Visit Sydney Olympic Park major event bus routes maps.

Ferries

Sydney Ferries

Lost Property office at Circular Quay Wharf 3

Phone: (02) 8113 3002, Monday-Friday, 07:30-15:30.
For urgent after-hours lost property call 131 500

Email: Jt3reception@harbourcityferries.com.au

Newcastle Ferries

Property found on the Stockton ferry is kept at Queens Wharf, Newcastle.

Phone: (02) 4974 1600, Monday-Friday, 08:00-16:00

Light rail

Transdev Sydney

(Sydney Light Rail Operator)
Phone: (02) 8584 5288
Monday-Friday: 08:30-17:00 (excluding public holidays)
Website: transdevsydney.com.au

 

Opal card

If you have lost your Opal card and it is registered, report it lost or stolen as soon as possible to protect your Opal card balance.

If you find an Opal card, please return it by post to:

Opal Card Returns
Locked Bag 5026
Alexandria NSW 2015