Concession fares for asylum seekers

    Information note

    The application process for asylum seekers applying for a transport concession has changed. From 12 December 2016, you can only apply online through an approved asylum seeker support agency (‘Designated Agency’). See below for details.

    Overview

    If you have a Transport Concession Entitlement Card (asylum seekers), you are entitled to concession fares on public transport in NSW.

    You must carry your Transport Concession Entitlement Card when travelling on a concession fare as proof of entitlement, or you may be fined.

    The Gold Opal card for Asylum Seekers Fact Sheet has been translated into eight languages including:


    Sydney and surrounding areas – Opal network

    With a Gold Senior/Pensioner Opal card and Transport Concession Entitlement Card, you pay:

    • Concession fares on trains, buses, most ferries and light rail.
    • $2.50 daily with the Opal travel cap. This does not include the Sydney Airport station access fee.

    Without a Gold Senior/Pensioner Opal card and Transport Concession Entitlement Card, you are required to pay for and travel with an Adult fare.

    Regional NSW – outside Opal network

    With a Transport Concession Entitlement Card, you pay:

    Transport Concession Entitlement Card and
    Gold Senior/Pensioner Opal card

    Transport Concession Entitlement Card Gold Senior/Pensioner Opal card


    To be eligible to apply for Transport Concession Entitlement Card and Gold Opal card as an asylum seeker, you need to:

    • be residing permanently in NSW; and
    • be receiving aid from one of the asylum seeker support agencies recognised by Transport for NSW (listed below); and
    • be applying for a bridging visa as an asylum seeker; or
    • currently hold a bridging visa as an asylum seeker; or
    • be appealing a determination of status as an asylum seeker.

    Each person requires their own Transport Concession Entitlement Card. For travel inside the Opal network, each person also requires their own Gold Opal card.

    Children aged three years and under travel free. All other family members are required to travel with valid tickets or Opal cards.

    How to get a Transport Concession Entitlement Card and Gold Opal card

    When you apply for a Transport Concession Entitlement Card, you can apply for a Gold Opal card at the same time. Go to one of the following asylum seeker support agencies (or ‘Designated Agencies’) and ask for assistance in applying for a Transport Concession entitlement Card and Gold Opal card:

    Asylum seeker support agencies (Designated Agencies)

    To contact one of the Designated Agencies, see the complete contact details list.

    Note: you can only apply through one of these Designated Agencies. The agency will help you to complete the online application form. You can only complete the online application form once a Designated Agency has given you a certification form to upload with your application.

    Transport Concession Entitlement Cards and Gold Opal cards can only be sent to a NSW address.

    If your application is approved you will receive a Gold Opal card and a Transport Concession Entitlement Card (for each applicant) in the post. You need to carry your Transport Concession Entitlement Card when travelling with a Gold Opal card or you can be fined. Allow approximately two to three weeks for processing and delivery.

    The cards are issued free of charge and can only be sent to a NSW address. Cards are valid for 12 months.

    If you are still eligible, you can apply to renew your Transport Concession Entitlement Card 30 days or less before its expiry date. However before applying to renew, your designated agency must have completed a form certifying that you are still eligible for a transport concession. You will need to upload this certification form with your online application.

    For more information please read the Frequently Asked Questions.


    Sydney and surrounding areas - Opal network

    Opal is an electronic ticketing system used on public transport in Sydney, the Blue Mountains, Central Coast, Hunter, Illawarra and Southern Highlands.

    Inside the Opal network, if you are an asylum seeker, you can travel with one of these tickets:

    • Gold Opal card
    • Adult Opal card
    • Adult Opal single trip ticket or Opal single bus ticket

    Travelling with your Gold Opal card

    You must carry these two cards when you travel:

    Transport Concession Entitlement Card and Gold Senior / Pensioner Opal card

    If you do not have your Gold Opal card and proof of entitlement, you are required to pay for and travel with an Adult fare, or you may be fined.

    For Opal terms of use and travel benefits, visit the Opal website.

    Travelling to and from Sydney Airport train stations

    • With your Gold Opal card and proof of entitlement, you are entitled to a Concession Sydney Airport station access fee.
    • Without your Gold Opal card and proof of entitlement, you are required to pay the Adult Sydney Airport station access fee.

    Read more about travelling to the airport by train and the Sydney Airport station access fee.


    Opal card, single trip tickets and fares


    Regional NSW - outside Opal network 

    If you have a Transport Concession Entitlement Card, you are entitled to concession fares on privately-operated regular route local bus services and all NSW TrainLink Regional services.

    This includes:

    Other privately owned and operated services may offer concessions at their own discretion. Check with local transport operators before you travel.


    Exceptions

    Concessions are not available on fast ferry services between Manly and Circular Quay, event shuttle buses, chartered bus services and Great Southern Rail services.


    Replacement cards

    • Transport Concession Entitlement Card: You can replace your card online if it is more than 30 days before its expiry date.  A replacement fee may apply.
    • Gold Opal card: Call 13 67 25 (13 OPAL). A replacement fee may apply.

    Contact the Transport Concessions Office

    Mail: Locked Bag 5085, Parramatta NSW 2124
    Phone: 131 500
    Email: concessions@transport.nsw.gov.au