Concession fares for job seekers and other approved Centrelink customers

    Information note

    The application process for a transport concession card for NSW job seekers and other approved Centrelink customers has changed.

     

    From 1 July 2016, Centrelink no longer issues the Half Fare Entitlement Card.

     

    Job seekers and other approved Centrelink customers need to apply for a Transport Concession Entitlement Card through the process outlined below.

     

    With a Transport Concession Entitlement Card, if you are an eligible jobseeker or other approved Centrelink customer you pay concessional fares on public transport across NSW. To pay concession fares inside the Opal network, you will also need your Concession Opal card.

     

    Job seekers and other approved Centrelink customers with a green Half Fare Entitlement Card that expires after 1 July 2016 will be able to use it until it expires.

     

    Please note: As of 1 August 2016, when you are travelling inside the Opal network you are only entitled to concession fares when using a Concession Opal card.

     

    Overview

    If you have a Transport Concession Entitlement Card, you are eligible for concession fares on public transport in NSW.

    You must carry your Transport Concession Entitlement Card when travelling on a concession fare as proof of entitlement, or you may be fined.

    Sydney and surrounding areas – Opal network

    With a Concession Opal card and a Transport Concession Entitlement Card, you pay:

    • Concession fares on trains, buses, most ferries and light rail.
    • $7.50 daily with the Opal travel cap. This does not include the Sydney Airport station access fee.

    Without a Concession Opal card and a Transport Concession Entitlement Card, you are required to pay for and travel with an Adult fare.

    You are not entitled to travel with a Child/Youth Opal card, a Child/Youth Opal single trip ticket or a Child/Youth Opal single bus ticket.

    Regional NSW – outside Opal network

    With a Transport Concession Entitlement Card, you pay concession fares on local bus services and NSW TrainLink Regional services.

    Transport Concession Entitlement Card

    You are eligible to apply for a Transport Concession Entitlement Card if you reside in NSW and are receiving the maximum rate of benefit.

    You must also be either:

    Registered as looking for work and receiving one of the following Centrelink benefits:

    • Newstart Allowance
    • Youth Allowance (job seekers only)
    • Parenting Payment (partnered)
    • Partner Allowance
    • Widow Allowance
    • Exceptional Circumstances Relief Payment
    • Farm Household Allowance

    Or receiving one of the following Centrelink benefits:

    • Newstart Allowance (incapacitated)
    • Youth Allowance (incapacitated)
    • Special Benefit
    • Sickness Allowance

    Or registered for employment services and receiving one of the following Centrelink benefits:

    • Partner Allowance
    • Widow Allowance
    • Parenting Payment (partnered)

    Validity

    If upon application you meet the eligibility criteria, Transport for NSW will issue a Transport Concession Entitlement Card that is valid for up to 90 days, as long as you remain eligible. After this you will need to reapply online and be reassessed for eligibility.

    Your Transport Concession Entitlement Card is only valid while you remain eligible. If you are no longer eligible (e.g. if you take up employment), your Concession Opal card (if you have one) will be cancelled. Your entitlement to concession fares will cease and you must no longer use your Transport Concession Entitlement Card or Concession Opal card.

    If you lose your Transport Concession Entitlement Card, you can apply for a replacement card online. A card replacement fee may apply.

    How to apply

    To apply for or renew your Transport Concession Entitlement Card, you need to apply on the Transport Concession Entitlement Card website

    You will need your Centrelink Customer Reference Number (CRN) for the application.

    When your eligibility is confirmed, your card will be mailed to you within 8-10 working days. If you are found to be ineligible, you will be advised when applying.


    Sydney and surrounding areas – Opal network

    Opal is an electronic ticketing system used on public transport in Sydney, the Blue Mountains, Central Coast, Hunter, Illawarra and Southern Highlands.

    Inside the Opal network, job seekers and other approved Centrelink customers can travel with one of these tickets:

    • Concession Opal card
    • Adult Opal card
    • Adult Opal single trip tickets or Opal single bus tickets

    How to get your Concession Opal card

    Once you have a Transport Concession Entitlement Card, you are eligible for a Concession Opal card.

    Please note, if you have a Pensioner Concession Card, you are eligible for a Gold Senior/Pensioner Opal card.

    Apply on the Opal website or call 13 67 25 (13 OPAL)

    Travelling with your Concession Opal card

    You must carry these two cards when you travel:

    Transport Concession Entitlement Card and Concession Opal Card

    If you do not have your Concession Opal card and proof of entitlement, you are required to pay for and travel with an Adult fare, or you may be fined.

    For Opal terms of use and travel benefits, visit the Opal website.

    Travelling to and from Sydney Airport train stations

    • With your Concession Opal card and proof of entitlement, you are entitled to a Concession Sydney Airport station access fee.
    • Without your Concession Opal card and proof of entitlement, you will need to pay the Adult Sydney Airport station access fee.

    Read more about travelling to the airport by train and the Sydney Airport station access fee.


    Opal card, single trip tickets and fares


    Regional NSW - outside Opal network

    If you have a valid Transport Concession Entitlement Card, you are entitled to:

    • Concession fares on privately-operated regular route local bus services.
    • Concession fares on all NSW TrainLink Regional services - within NSW only.

    Please note: concessions do not apply when booking sleeping berths.

    Other privately owned and operated services in regional NSW may offer a range of different concession fares at their own discretion. Check with local transport operators before you travel.


    Exceptions

    Concession fares are not available on fast ferry services between Manly and Circular Quay, event shuttle buses, chartered bus services or Great Southern Rail services.


    Replacement cards

    • Transport Concession Entitlement Card: Order a replacement card online. A card replacement fee may apply.
    • Concession Opal card: Call 13 67 25 (13 OPAL).

    Contact the Transport Concessions Office

    Mail: Locked Bag 5085, Parramatta NSW 2124
    Phone: 131 500
    Email: concessions@transport.nsw.gov.au