Pensioner Concession Cards
How to apply
You do not need to apply for a Pensioner Concession Card. If you are receiving an eligible Centrelink payment, you will automatically receive a Pensioner Concession Card.
Centrelink’s Digital Wallet is not currently accepted as proof of entitlement to concession fares. Eligible customers should use their physical Pensioner Concession Card instead.
Pensioner Concession Cards are issued free of charge. When your card expires, it will automatically be reissued by the Department of Human Services if you continue to be eligible.
Sydney and surrounding areas – Opal network
Opal is an electronic ticketing system used on public transport in Sydney, the Blue Mountains, Central Coast, Hunter, Illawarra and Southern Highlands.
Inside the Opal network, if you are a pensioner, you can travel with one of these tickets:
- Gold Senior/Pensioner Opal card
- Adult Opal card
- Adult Opal single trip tickets or Opal single bus ticket
How to get your Gold Senior/Pensioner Opal card
If you have a Pensioner Concession Card issued by any Australian state or territory, you are eligible for a Gold Senior/ Pensioner Opal card.
Apply on the Opal website or call 13 67 25 (13 OPAL).
Travelling with your Gold Senior/Pensioner Opal card
You must carry these two cards when you travel:
If you do not have your Gold Senior/Pensioner Opal card and proof of entitlement, you are required to pay for and travel with an Adult fare, or you may be fined.
Travelling to and from Sydney Airport train stations
- With your Gold Senior/Pensioner Opal card and proof of entitlement, you are entitled to a Concession Sydney Airport station access fee.
- Without your Gold Senior/Pensioner Opal card and proof of entitlement, you are required to pay the Adult Sydney Airport station access fee.
Read more about travelling to the airport by train and the Sydney Airport station access fee.
Opal card, single trip tickets and fares
Regional NSW - outside Opal network
If you have a NSW or ACT Pensioner Concession Card, you are entitled to concession fares on privately-operated regular route local bus services and all NSW TrainLink Regional services.
- $2.50 all day travel with the Regional Excursion Daily ticket on local buses.
- $2.50 all day travel with the Country Pensioner Excursion ticket for booked NSW TrainLink Regional services.
- Concession fares when you travel on interstate train services.
You also receive four single or two return free journeys on NSW TrainLink Regional services within NSW each calendar year (booking fees apply for first class travel).
Please note: concessions do not apply when booking sleeping berths.
If you have a Victorian Pensioner Concession Card, you are entitled to the $2.50 Country Pensioner Excursion (CPE) ticket on booked NSW TrainLink Regional services.
If you have a Pensioner Concession Card from other Australian states and territories, you are entitled to a concession fare on NSW TrainLink Regional services.
Other privately owned and operated services in regional NSW may offer a range of different concession fares. However, certain free travel entitlements will also be provided under an arrangement with the Victorian and Queensland governments.
Check with local transport operators before you travel.
Transport entitlements do not extend to dependants listed on the reverse of the Pensioner Concession Card. Not all concession fares and entitlements are available to non-NSW cardholders.
Concessions are not available on fast ferry services between Manly and Circular Quay, event shuttle buses, chartered bus services and Great Southern Rail services.
- Pensioner Concession Card: Contact Centrelink or the Department of Veterans’ Affairs for free card replacement.
- Gold Senior/Pensioner Opal card: Call 13 67 25 (13 OPAL). A replacement fee may apply.