Free travel for customers who are blind or vision impaired

    Overview

    If you have a Vision Impaired Person's Travel Pass, you and your approved attendant are entitled to free travel on public transport in NSW.

    You must carry your Vision Impaired Person's Travel Pass with you at all times to receive free travel and as proof of entitlement.

    Sydney and surrounding areas – Opal network

    With a Vision Impaired Person's Travel Pass, all you need to do is show your pass to transport staff for free travel on trains, buses, most ferries and light rail.

    If you also have a free travel Opal card, you can open ticket gates at train stations and ferry wharves, excluding the ticket gates at Sydney Airport stations.

    Regional NSW – outside Opal network

    With a Vision Impaired Person's Travel Pass, you receive:

    • Free travel on regular local bus services.
    • Concession fares on all NSW TrainLink Regional services.
    • One return or two single free trips on NSW TrainLink Regional services each calendar year.

    Vision Impaired Person's (VIP) Travel Pass

    Vision impaired Person'sTravel Card

    You are eligible to apply for a Vision Impaired Person’s Travel Pass if you meet the following criteria:

    • You are a permanent resident of NSW.
    • You have been assessed by an ophthalmologist (or optometrist in rural and regional areas) as having one of the following: 
    1. Visual acuity on the Snellan Scale less than 6/60 in both eyes while wearing the appropriate optical correction (glasses or contact lenses).
    2. The field of vision constricted to 10 degrees of arc in the better eye, irrespective of corrected visual acuity.
    3. The combination of visual defects results in the same visual impairment as that which occurs in the above two conditions. 

    How to apply

    You can apply for a free travel Opal card on the same form. 

    The Vision Impaired Person's Travel Pass is issued free of charge and is valid for three years.


    Sydney and surrounding areas – Opal network

    Opal is an electronic ticketing system used on public transport in Sydney, the Blue Mountains, Central Coast, Hunter, Illawarra and Southern Highlands.

    On the Opal network, if you have a Vision Impaired Person's Travel Pass, you can travel for free with these tickets:

    • Required: Vision Impaired Person's (VIP) Travel Pass – show to transport staff.
    • Optional: Free travel Opal card – opens gates at train stations and ferry wharves with assistance from staff. Excluding the ticket gates at the Sydney Airport stations.

    Your attendant can travel with you for free if your pass or Opal card is marked "Plus Attendant". This does not include the Sydney Airport access fee.

    How to get your free travel Opal card

    If you already have a Vision Impaired Person's Travel Pass, you are eligible for the free travel Opal card. To apply, call 131 500 quoting your name, address and date of birth.

    If you are applying for a new or replacement Vision Impaired Person’s Travel Pass, you can apply for the free travel Opal card on the same form:

    The free travel Opal card is optional and not a requirement for free travel. It enables you to open ticket gates without the assistance of transport staff.

    At Sydney Airport train stations, you will need to show your proof of entitlement to staff at the gate.

    The free travel Opal card is valid for five years or until your entitlement ceases.

    Travelling with your free travel Opal card

    You must carry your Vision Impaired Person’s Travel Pass when you travel with your free travel Opal card.

    VIP Pass (proof of entitlement) and free travel Opal card

    If you do not have your proof of entitlement, you are required to pay for and travel with an Adult fare, or you may be fined.

    For Opal terms of use and travel benefits, visit the Opal website.


    Travelling to and from Sydney Airport train stations 

    • With your proof of entitlement you are entitled to free access to the Sydney Airport stations and your attendant pays a Concession Sydney Airport station access fee. You will need to show your proof of entitlement to staff and your attendant will need to pay at the gate.
    • Without your proof of entitlement, you and your attendant are required to pay the Adult Sydney Airport station access fee. 

    Read more about travelling to the airport by train and the Sydney Airport station access fee.


    Regional NSW - outside Opal network

    If you have a Vision Impaired Person's Travel Pass, you are entitled to free travel on privately-operated regular route local bus services.

    You are also entitled to a certain number of free journeys and concession fares on all NSW TrainLink Regional services, including:

    • One return or two single free trips (first or economy class) on regional NSW TrainLink services each calendar year - within NSW only.
    • Concession fares (first or economy class) on NSW TrainLink regional services.
    • Concession fares from the NSW border to your interstate destination when travelling on NSW Trainlink regional services.

    Please note: concessions do not apply when booking sleeping berths.

    Your attendant can travel with you for free if your VIP Travel Pass is marked "Plus Attendant".

    You need to present your pass at any NSW TrainLink ticket office or accredited travel agency when you book and before you travel.

    Other privately owned and operated services may offer concessions at their own discretion. Check with local transport operators before you travel.


    Exceptions

    Free travel is not available on fast ferries between Manly and Circular Quay, event shuttle buses, charter bus services or Great Southern Rail services.


    Replacement cards

    • Vision Impaired Person's (VIP) Travel Pass: Call 131 500. A replacement fee may apply.
    • Free travel Opal card: Call 131 500. A replacement fee may apply.

    Contact the Transport Concessions Office

    Mail: Locked Bag 5085, Parramatta NSW 2124
    Phone: 131 500
    Email: concessions@transport.nsw.gov.au