How the Taxi Transport Subsidy Scheme (TTSS) works
The Taxi Transport Subsidy Scheme is a docket system. TTSS provides a subsidy of up to half the metered fare, to a maximum of $60 subsidy per trip. Only one travel docket can be used per journey.
When you apply for TTSS you will be sent dockets specific to your needs. When you travel, hand the driver a completed docket for 50% of the fare up to $60. You pay the remaining fare.
For example: if the metered fare is $80, you can use the travel docket for $40 and you pay the remaining $40 yourself. If the metered fare is $140, you can use the travel docket for the maximum of $60, and you pay the remaining $80 yourself.
- book a taxi
- reorder a travel docket book
- take a wheelchair accessible taxis (WAT)
- travel interstate
- change your name or address
- contact the Scheme's administrative office
It's also important to note that as the National Disability Insurance Scheme (NDIS) rolls out across NSW, the scheme will not change the way customers use their TTSS dockets. For more on the NDIS go to www.ndis.gov.au/nsw or call 1800 800 110.
Book a taxi
You can book conventional taxis by calling a local operator, online or in the street. To book a Wheelchair Accessible Taxi for the Sydney metropolitan area call 02 8333 0200 or go to the Zero200 website.
Reorder a travel docket book
To get a new book of dockets:
- use the green reorder form inside your old travel docket book
- use the reorder TTSS travel dockets form.
Take a Wheelchair Accessible Taxi
A Wheelchair Accessible Taxi (WAT) has been modified to safely accommodate at least one wheelchair. If you are a TTSS participant and need a wheelchair at all times for mobility away from home, you may travel by WAT.
TTSS travel dockets that permit travel by WAT have an account number starting with either “08” or “09” (for example, 08123123). The account number is located at the bottom of each docket.
If you need to change your dockets so you can use a WAT, contact the Scheme's administrative office to get a mobility change request form.
More information about Wheelchair Accessible Taxis
You can order interstate travel dockets for travel in other states and territories. Print and complete the Interstate travel dockets order form and send by mail or fax it to 02 8836 3122. Allow at least 2–3 weeks turnaround when ordering.
Regular TTSS travel dockets cannot be used outside of NSW except for the border towns of Albury-Wodonga, Echuca-Moama, Tweed Heads-Coolangatta and Cobram-Wahgunyah.
Changing your name or address
If your name or address changes, advise TTSS of your new details by mail, email or fax. See Contact TTSS.
Please include details of both your old and new name and/or address, date of birth, TTSS account number and a contact phone number.
If you are changing your name, you should also send a copy of a deed poll or a certificate of marriage issued by the NSW Registry of Births Deaths & Marriages.
Download the TTSS change personal details form
To give us suggestions, feedback and complaints about a drive or trip the quality of a taxi service:
- call the Taxi Customer Feedback Management System on 1800 648 478 (toll free)
- contact TTSS.
Please provide the taxi's number plate or the driver’s authority number, the taxi network and the time and date of your journey.
Mail: Locked Bag 5067, Parramatta NSW 2124
Phone: 131 500 (8.30am–4.30pm, Monday–Friday)
Fax: 02 8836 3122