A new real-time trip planner – try it out

There is a new real-time trip planner that has been updated and improved to focus on you. The beta trip planner is mobile friendly, personalised and provides the most accurate and up-to-date real-time trip planning information.

The data and information you receive in the beta trip planner is current and accurate. It uses the same scheduled data as the existing trip planner but in the new version, we’ve added real-time data so you can see exactly where your next service is.

It’s available to use now and will continue to be in public beta until early March 2017 when we expect it to replace the current trip planner.

Check out the beta trip planner and let us know what you think

Why a new trip planner?

We undertook research to inform us of your key needs when planning a trip. We listened to what you asked for and made improvements and changes. It’s a long list, so here are just some of the best bits:

Real-time trip plan options

With the new real-time trip planner, trip plans will tell you whether your service is running on schedule or you have some extra time up your sleeve. Real-time information provides up-to-the-minute information on predicted departure and arrival times for your next service. This means you can make choices based on actual travel time, not just scheduled times, which may vary depending on traffic or weather conditions.

Look out for the real-time icon real-time icon which tells you whether real-time data is available for your trip. If available, real-time data will be shown for trip plans run within the next 60 mins.

Below you can see the 11.43am T1 North Shore, Northern and Western Line train is running on time.

Trip plan real-time example

Interactive maps

Maps are critical for travel and they are a core feature of the new trip planner. On large screens, the map is front and centre on the beta trip planner. On smaller screen, you can easily navigate to the map view for each trip.

Using the interactive map, you can plan your trip from and to any stop or point of interest. You can also locate your nearest stop, station or wharf and find your nearest Opal retailer to top up. In the example below, you see a trip plan to a point of interest: Royal Prince Alfred Hospital.

         plan to Royal Prince Alfred Hospital

         plan to Royal Prince Alfred with map

Mobile first focus

More than 65 per cent of you access the trip planner on a mobile phone or tablet device. With that in mind, we wanted the new trip planner to be a mobile-first experience. Our goal was to ensure that the core tasks needed to plan a trip can be accomplished quickly and easily on mobile devices.

The beta trip planner is responsive which means no matter what device you are on – mobile, tablet or desktop – the trip planner is flexible to work on your screen.

Responsive beta trip planner on mobile, tablet and laptop

Simple, one click trip planning

Create a trip plan from your current location to your home address and save it as a favourite trip, and you will be able to check your trip options to home with one click no matter where you are. We call it the ‘take me home’ feature.

We’ve added personalisation to remember your locations and save previous trips. You can even set your Opal card type to get accurate fare information.

Service alerts incorporated into trip plan results

Real-time service alerts keep you abreast of what's happening. The beta trip planner gives you real-time trip planning information and informs you if service changes or disruptions will affect your trip, so you can make informed travel choices.

Accessibility and supported browsers

Some old operating systems and browsers are not supported, and may mean that not everything works as you expect.  If this happens to you, try using another browser.  We recommend using the latest versions of Chrome, Firefox, Safari or Internet Explorer.

We regularly test on a variety of popular devices and carry out user testing with a wide range of people to improve the user experience for everyone. Vision Australia is also regularly engaged to ensure that our site is accessible by people with accessibility needs, ensuring it works on assistive devices and software.

We follow the guidelines for Australian government websites by supporting W3C's WCAG 2.0 Guidelines AA level.

What does beta mean?

We are testing the trip planner design and the way it works. It means you can use the beta real-time trip planner for trip plans with real-time data.

Have a suggestion? We want to keep listening to you. Please tell us what you think of the new beta trip planner. Your feedback will help us make a better trip planner.