Travel on accessible buses

Accessible buses have no steps and lower floors, wide doors and aisles, and an area with folded seats that can accommodate two mobility aids including wheelchairs, ride-on scooters, prams or strollers

How to catch and board a wheelchair accessible bus

  1. Wait at your stop for a bus that is displaying the wheelchair symbol.
  2. Board via the low, wide entry door. It is usually the front door, but sometimes the centre door (you need to pay for your ticket before boarding by the centre door).
  3. Make your way into the bus. The bus driver will extend the accessible ramp and passengers seated in the wheelchair area will be asked to move to another seat. If the bus is full or those passengers have mobility issues themselves, you will have to wait for the next bus.
  4. Park in the designated space facing the rear of the bus. Your wheelchair must be in firm contact with the panel or bar behind it and restrained. The bus will not move until your wheelchair is secured.

The role of your bus driver

The driver is responsible for the safety and comfort of all customers on board. They will apply the rules, but are not obliged to assist you to board the bus.

Follow the driver's instructions or you may be asked to leave the bus (or not board the bus) in the interest of the safety of all customers.

Drivers may ask for prams, strollers, wheelchairs or other items to be stowed to keep the aisle clear.

Three-wheeled devices are not permitted on buses, as they are unstable and may pose a threat to the safety of other passengers.

Access to non-accessible buses

Wheelchair users can travel on non-accessible buses if able to leave their chair and get on and off the bus with or without the help of a companion. In this case the wheelchair must be folded to keep aisles clear and allow other passengers to enter and leave the bus.

Your mobility aids and boarding a bus

Some mobility devices may not be suitable for use on public transport.

The Disability Standards for Accessible Public Transport make some basic assumptions about mobility aids and gaining access to public transport. If your mobility aid does not meet them, you may not be able to travel on public transport.

Mobility aids must comply with certain dimensions and manoeuvrability and stability specifications to travel on buses.

Maximum dimensions

Your mobility aid must:

  • have a total weight, including occupant, of less than 300kg
  • measure less than 800mm wide
  • fit within the allocated space of 800mm wide by 1300mm long
  • be able to negotiate a door height of 1400mm

Stability

Your mobility aid must:

  • have an effective brake system for vehicle breaking and cornering
  • have appropriate anchoring points to use the restraint belt provided
  • comply with regulations governing the carriage of batteries on public transport
  • travel in the direction indicated in the bus, usually facing the rear of the bus.

Manoeuvrability

Your mobility aid must:

  • turn 180 degrees within an area of 2070mm by 1540mm
  • cross a horizontal gap up to 40mm wide
  • mount a bump up to 12mm
  • cross grating gaps up to 13mm wide and 15mm long
  • negotiate a 1 in 14 ramp unassisted (or 1 in 8 when the ramp is less than 1520mm).