Your rights and responsibilities as a taxi or hire car passenger

What you need to know about travelling in taxis or hire cars.

Travelling in a taxi – your rights

As a taxi customer you:

  • have the right to decide on the route you’d like to take
  • must pay the correct fare, including tolls and booking fees that apply
  • must be able to see the taxi meter and the driver's photo ID (driver authority card)
  • must wear a seat belt at all times
  • must not eat, drink or smoke in the taxi
  • must not swear or act in an offensive way
  • can request that the air conditioner be turned on
  • may refuse multiple hiring. See taxi fares and charges
  • should not ask the driver to stop when it is illegal or unsafe to do so
  • must ensure any child under 12 months is secured in an approved child restraint
  • should advise the driver if you need change for $50 or more.

Your taxi driver:

  • can refuse to take you if you are likely to cause a nuisance or annoyance, or you eat, drink or smoke or are unable to pay the estimated fare
  • can charge you one hour's waiting time for the cost of cleaning up if you dirty the taxi
  • should be in a uniform and be neat, clean, tidy, courteous and helpful
  • should know and obey all traffic laws
  • should maintain a clean and smoke-free taxi.

Your rights as a passenger in a hire car

As a hire car customer you:

  • have the right to decide on the route you’d like to take
  • must agree on the fare before the commencement of the journey
  • must pay the agreed fare
  • must wear a seat belt at all times
  • must not smoke in the hire car
  • must not use foul language or act in an offensive way
  • should not ask the driver to stop when it is illegal or unsafe to do so.

Your hire car driver should:

  • be neat, clean, tidy, courteous and helpful
  • not tout or solicit a fare
  • know and obey all traffic laws
  • not eat, drink or smoke in the hire car or use foul language or act in an offensive way
  • maintain a clean and smoke-free hire car.