Wheelchair accessible taxis

A Wheelchair Accessible Taxi (WAT) has been modified to safely accommodate one or more wheelchairs.

Different WATs operate in NSW, including flashcabs, mini buses and people movers. Each vehicle is designed to enable you and your wheelchair to travel safely.

If you are a NSW resident with severe and permanent disabilities and can’t use public transport you may qualify for subsidised taxi fares. See the Taxi Transport Subsidy Scheme.

Booking a wheelchair accessible taxi

If you live in the Sydney metropolitan area you can make a booking through the Zero200 booking service on 02 8332 0200 or visit the Zero200 website.

In all other areas contact your local taxi company. See transport operators to find a taxi company in your area.

Travelling by wheelchair accessible taxi

Turning the meter on/off

When you have been notified of the arrival of the taxi, the driver can turn the meter on. The driver can also turn the meter on while they are loading or securing you or your mobility aid, prior to departure. The meter can be turned on when you are ready and willing to leave, even if it is before the appointed time.

The driver is required to turn the meter off when the taxi arrives at the specified destination, before assisting you to leave the taxi or unloading your mobility aid from the vehicle. The driver should also turn the meter off when the journey has temporarily stopped, for example, to refuel the vehicle or change a tyre. The meter should be off when the driver asks for fare payment.

Getting in and out of a taxi

If your wheelchair can be appropriately secured, you can travel while seated in the chair.

If you use a motorised mobility scooter, you must be seated in the taxi prior to the scooter being loaded and secured. This is for your safety and that of the driver and any other customers in the taxi.

Only customers actually confined to a wheelchair are to be loaded/unloaded into a WAT while seated in the wheelchair.

Securing your mobility aid safely

All Wheelchair Accessible Taxis must meet the requirements for wheelchair and occupant restraint assemblies (Australian Standard AS2942-1994). Mobility aids must have a four-point restraint system to safely secure the device while in transit. If your wheelchair or scooter cannot be safely secured, if it doesn't have adequate anchorage points for the required restraint system, then the driver cannot transport the wheelchair or scooter

Driver assistance

If you require assistance to board or leave a wheelchair accessible taxi, or need help with your luggage and groceries, the driver must provide reasonable assistance.

At your destination you may ask the driver to push you to your home, office, doctor's surgery or train station, without additional charge.

Taxi performance data

Transport for NSW monitors the performance of taxis in Sydney, Newcastle, Wollongong and the Central Coast. Taxi performance data reports are published to help you decide which taxi service to use and to make taxi networks more accountable for the services they provide. Wheelchair accessible taxi services are included in the reporting. See NSW taxis – how they perform.