Responding to your feedback

Thank you for providing feedback on this website. Your feedback helps to identify and fix issues, and plan for future improvements.

We are working to fix errors and broken links and are regularly updating the website. The information below contains useful tips to help you use this website.

Browsers

Many websites work best when viewed in current internet browsers. transportnsw.info works best using Chrome, Firefox, Safari or Internet Explorer 10 and above with Javascript enabled. Using one of these browsers with Javascript may improve your experience when using the website.

Mobile website and automatic redirection

The transportnsw.info website includes automatic device detection. This means that if you go to transportnsw.info on a mobile device you may be redirected to m.transportnsw.info, the mobile website for transportnsw.info.

Not all mobile devices will be automatically directed to the mobile website. It is dependent on the compatibility of the device you are using with the mobile website.  If you are not automatically redirected and would like to go to the mobile website enter m.transportnsw.info directly into your browser or click the ‘Mobile website’ link at the bottom of this page.

We are continually reviewing and updating the devices that are automatically directed to the mobile website, based on compatibility and advances in smart phones.

iOS devices may show a message asking to turn off private browsing to use m.transportnsw.info. Private browsing is required to use m.transportnsw.info as it allows trip planning data to be saved and cached, and cookies and browsing history to be retained. Unselect 'private' or 'private browsing' from your iOS device to access m.transportnsw.info.

Trip planner results

Transport for NSW undertook customer research to improve the trip planner.  This research showed  improvements were needed for the summary and detail trip planning information.

The summary results provide a quick glance of the types of transport for a trip (including T for Train, B for Bus, F for Ferry, L for Light rail), how many interchanges there are in this trip and if there are any disruptions (shown with an alert symbol).

Clicking on the summary options provides full details including which public transport services to catch, platform/stop numbers, walking/driving options, how long each option will take, the stops between your start and end points, and details of any disruptions to services.  Maps are also provided for the whole trip and individual components of a trip.

The trip plan summary and details use simplified letters, colours and codes for each type of transport to help customers better navigate from one transport mode to another.  The codes are T for Train, B for Bus, F for Ferry and L for light rail. Train and ferry lines also have codes for each line (for example T1, T2, F1, F2). 

Alternatively, transportnsw.info also offers a text-only trip planner, which provides all the information you need for your trip without images.  Go to txt.tp.transportnsw.info to use the text-only trip planner or Next departures tool.  The text-only trip planner may present the trip planning information in a way more suited to the technology you are using.

24-hour clock

The 24-hour clock is the standard clock system used around the world. It is also the international standard notation of time. This international standard has been adopted for the transportnsw.info website and printed timetables. Further information on the 24-hour clock can be found at http://www.transportnsw.info/24-hour-clock

Timetables

The website provides timetables for train, bus, ferry and light rail services.  To access a timetable go to the Maps & timetables page, and select the tab for the timetable you need.

To generate a bus timetable, type the bus route you are looking for in the box and select the route displayed in the drop down list.  Then select the route direction and click ‘Find timetable’.  To generate a train or ferry timetable select from the drop down list and click ‘Find timetable’.

We also suggest using the Trip planner or Next departures tool to help you plan your train, bus, ferry or light rail trip.  Next departures provides trip details of the next train, bus, ferry or light rail departures from a nominated area.  To use Next departures click on Maps & timetables in the main horizontal navigation at the top of this page.  When on the Maps & timetables page, use the Next departures blue box to enter your ‘From’ location.  Both the Trip planner and Next departure tools are available on the mobile website, m.transportnsw.info.