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Point to Point transport feedback

Feedback about taxis, hire cars and rideshare services.

On this page

  • Need urgent help?
  • Customer service feedback
  • Taxi fare complaints
  • Unresolved fare disputes
  • Safety complaints

On this page

  • Need urgent help?
  • Customer service feedback
  • Taxi fare complaints
  • Unresolved fare disputes
  • Safety complaints

On this page

  • Need urgent help?
  • Customer service feedback
  • Taxi fare complaints
  • Unresolved fare disputes
  • Safety complaints

On this page

  • Need urgent help?
  • Customer service feedback
  • Taxi fare complaints
  • Unresolved fare disputes
  • Safety complaints
need_urgent_help_

Need urgent help?

Call 131 500 for immediate assistance.

customer_service_feedback

Customer service feedback

taxi_fare_complaints

Taxi fare complaints

unresolved_fare_disputes

Unresolved fare disputes

safety_complaints

Safety complaints

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Transport pays respect to Elders past and present, and recognises and celebrates the diversity of Aboriginal peoples and their ongoing cultures and connections to the lands and waters of NSW.

© Transport for NSW

For feedback about the quality, standard or value of your point to point transport service, including concerns about a driver or vehicle, contact the service provider directly (e.g. the taxi company or rideshare platform). Find your operator details.

If you have a taxi fare related complaint:

  • Report it online via Taxi Fare Hotline form
  • Call the Taxi Fare Hotline on 1800 500 410 (24 hours)

Please provide as much detail as possible (date, time, location, taxi company, and number plate) to help your complaint be referred promptly.

Lodge unresolved fare disputes with NSW Fair Trading:

  • Visit NSW Fair Trading online
  • Call 13 32 20
  • Report serious or criminal incidents to your local police
  • For general safety complaints, complete a Point to Point Transport Safety online form